The Power of the Question Blog

Too often, when things go off course in business, the most typical question from management is “Why?” Often that question puts team members on the defensive instead of inspiring them to discover what really went wrong, how to prevent it from happening again, correcting course and trying again instead of addressing the broken process.

My guest, Cary Phillips, is a keynote speaker, business consultant, stand-up comedian and engaging story teller who teaches business audiences “The Power of Question.” Not just any question, however. During my entertaining and informative conversation with Cary, he lays out 10, essential questions that every business should be prepared to ask to improve processes, performance and profitability.

We discuss:

• The top 3 questions each business should be asking itself
• The top 2 questions each person should be asking continuously
• The most powerful question you can ask
• Examples of the timely question and how it improved businesses
• How to improve your business culture through the use of questions
• Overcoming defensiveness in responding to questions
• Bad questions and the problems they can cause
• What are the questions you aren’t asking that you should

If you’re a business owner, manager or entrepreneur, you’ll walk away from my discussion with Cary Phillips with a wealth of useful, immediately actionable nuggets that will help you strengthen the processes and improve the performance and profitability of your company.

This article authored by: Ron Ruth  |  Keynote Speaker, Customer Experience Design Consultant & Coach, Founder of the Inspiramaginativity™ Institute.

Ron is the author of “How To Speak Fluent “WOW!”—The Language of High-Spending, Loyal, Raving Customers” and an eSpeaker Certified Virtual Presenter. 

Contact Ron to speak at your upcoming event or to provide a special, Customer Experience training session for you and your team – email [email protected] or call (816) 224-4487.

Irony. With the new year kicking into gear, I thought I share a little about why I have a new website and what’s prompted me on this new path of engaging with my clientele. I wanted to focus more on giving presentations.  I’ve been conducting a one day business simulation for the past 20 years which is still a lot of fun but while I’ll continue to do that, I really enjoy standing up in front of an audience and “transferring information”.

Some New ABC’s of Business From Watching Royals Closer Wade Davis

Very few people get to throw the final pitch to win a World Series. Even fewer get to throw a called strike that wins the World Series. Kansas City Royals closer Wade Davis has done both, but the exhilarating moment of victorious glory comes to very few people in his position.  Such is the merciless job of a major league closer. There are many positions in baseball that have ties to business philosophies: outfielders who can’t let the amount of time they spend standing around impede their ability to act quickly in high-stakes situations, first basemen needing to adjust to making the catch no matter where the ball is coming from, or managers needing to hire the best people, instill a team philosophy, measure results, and then get out of the way.